Definitive Drafts (Pty) Ltd ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). This policy explains how we collect, use, store, and protect your data when you use our website or contact us.

1. Who We Are

Definitive Drafts (Pty) Ltd
Registration: 2025/785834/07
Durbanville, Cape Town, South Africa
Email: info@defdrafts.com
Phone: +27 66 248 5939

2. What Data We Collect

When you submit our contact form or enquire about our services, we collect:

• Full name
• Email address
• Phone number (if provided)
• Details of your business enquiry

We do not collect sensitive personal information (as defined by POPIA) through our website forms.

3. Why We Collect It

We collect your information solely to:

• Respond to your enquiry with a service recommendation and pricing
• Provide the services you have requested
• Communicate with you about your project

We do not use your data for unsolicited marketing without your consent.

4. How We Store It

Enquiries submitted through our contact form are delivered directly to our business email (info@defdrafts.com) via a secure server. We do not maintain a persistent database of enquiries from the website at this time. Client project data is stored in password-protected cloud systems.

5. Who We Share It With

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data may be processed by our email hosting provider (Zoho Mail) solely for the purpose of delivering your message to us, subject to their own privacy policy.

6. How Long We Keep It

Enquiry emails are retained for up to 12 months unless a client relationship is established, in which case project records are retained for 5 years in line with South African tax and commercial record-keeping requirements.

7. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (where we are not legally required to retain it)
• Object to the processing of your information

To exercise any of these rights, contact us at info@defdrafts.com. We will respond within 30 days.

8. Cookies

This website does not use tracking cookies, advertising pixels, or analytics tools that set cookies. Google Fonts is loaded from Google's CDN, which may involve standard browser requests subject to Google's own privacy policy.

9. Changes to This Policy

We may update this policy as our services or legal obligations change. The current version will always be available at this URL. Material changes will be communicated to active clients by email.

10. Contact

For any privacy-related requests or questions, contact:
Email: info@defdrafts.com
Phone: +27 66 248 5939